PRIVACY POLICY FOR Majd.io CHATBOT

1. INTRODUCTION

This Privacy Policy describes how we collect, use, store, and protect information when you interact with our AI-powered chatbot (“Chatbot”) available on our blog at https://majd.io

We respect your privacy and are committed to protecting your personal information. Please take the time to read this Privacy Policy carefully to understand our practices regarding your data.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When interacting with our Chatbot, we may collect:

• Questions, queries, or statements you submit to the Chatbot

• You must never share personal information.

• Feedback you provide about the Chatbot’s responses

2.2 Automatically Collected Information

Our systems automatically collect:

• IP address

• Browser type and version

• Device information (type, operating system)

• Date and time of your interactions

• Session duration and usage patterns

• Technical data about your interactions with the Chatbot

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• To provide, operate, and maintain the Chatbot functionality

• To improve and personalise the Chatbot’s responses

• To analyse usage patterns and improve our services

• To detect, prevent, and address technical issues or abuse

• To train and fine-tune our language model (with appropriate anonymisation)

• To comply with legal obligations

4. DATA STORAGE AND SECURITY

4.1 Storage Duration

• Chat logs and interaction data are retained for period of 90 days

• Anonymised data used for training purposes may be retained for longer periods

4.2 Security Measures

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Access controls and authentication procedures

• Regular security assessments and updates

• Personal training on data protection and privacy

5. DATA SHARING AND THIRD PARTIES

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Chatbot, including:

• Cloud hosting providers

• Analytics services

• Language model providers.

These providers are bound by confidentiality obligations and are prohibited from using your data for any other purposes.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your data:

• Right to access the personal information we hold about you

• Right to request correction of inaccurate information

• Right to request deletion of your information

• Right to restrict or object to processing of your information

• Right to data portability

• Right to withdraw consent (where applicable)

To exercise these rights, please contact us at [email protected]

7. CHILDREN’S PRIVACY

Our Chatbot is not directed at children under the age of 18 (or higher age as required by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. INTERNATIONAL DATA TRANSFERS

If you are accessing our Chatbot from outside UK/Europe, your information may be transferred to, stored, and processed in UK/Europe where our servers are located. By using our Chatbot, you consent to the transfer of information to countries that may have different data protection rules than your country.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Majd Yafi

[email protected]

By using our Chatbot, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.